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If you are having issues with an order please check out our frequently asked questions below or reach out to us at support@lockerroomaccess.com.

What is the return policy?

All Sales are final.  But if items are unworn and returned within 7 days, we can exchange the item for a different size.  Due to the limited nature of our products, sizes tend to sell out.   Please contact us at info@lockerroomaccess.com to help process your exchange.  Buyers are responsible for shipping the product back to LRA.

How Do I Track My Order?

You should receive a email that contains your tracking number.  If you do not please check the order status by clicking here.

How Can I Cancel Or Change My Order?

We can cancel or change an order if you contact us before your items are shipped out.  We typically ship items out 1 business day after an order comes through.

The item I want is out of stock. When will it be re-released?

We produce items in limited quantities and typically sell out quickly.  We do not have plans to re-release any of our items.  We often times have inventory that is not listed on the site that may popup.  Please contact us if you would like a bulk order.  info@lockerroomaccess.com

How do I know what size to get?

We will have the recommended sizes in each item description.  Please go to the item you want and you will find the information on that page.

Do you have a store at the Arena or in Charlottesville?

We currently do NOT have a store in Charlottesville.  We were invited to be at the Banner Ceremony at John Paul Jones Arena as a one-time event.  We are working with JPJ and Aramark to include our products in the team store in the near future, but nothing is finalized.

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